11/29/2023 0 Comments Chartway livenow accountI've routinely deposited cash into a friend's Chartway account over the past 3 years. Since I travel around in the Hampton Roads area quite a bit I usually just go to whichever branch is closest in my daily travels. However, I live in Chesapeake so I find myself visiting the Chesapeake Square Mall Branch more than often. In making the deposits I seldom have the exact amount of the transaction (i.e., I want to make a deposit for $1, 050.00 but only have $1, 060.00 in bills) this is usually not a problem I'll make the deposit and get $10.00 back in change. However, for some reason, the Chartway Chesapeake Square Mall Branch refuses to give change If I do not have the exact amount. I've been turned away by both Sara (bank teller) and the branch manager and told the bank's policy is not to give change difference to non-members and I needed to leave the bank go get the exact amount and come back to complete the transaction. To resolve the issue I just usually find myself going to the closest convenience store and buying a bottle of water to break a twenty-dollar bill. I have spoken to several other branch staff members and for some reason, they have not heard of this policy plus I have not had any other issues making the deposits should I not have the exact amounts. Being my credit was excellent, I was placed as the primary on the loan. About 1 week after the loan was done, I called Chartway. I told them as the primary on the loan, I wanted to be the first point of contact, if anything were to pop up. I gave them all of the needed information, i.e., email address, home/cell phone, mailing address, etc.Ībout 8 months later, my son called me to tell me the car had been repossessed. He was making payments on time, and this didn't make any sense. I was told that they needed proof of insurance, and never got it, ergo, they applied an additional charge for insurance on the loan.Īll the while my son was making payments, in person, he was never asked for proof of insurance. So, he was technically making partial payments, and wasn't being advised otherwise. It took about $1, 300 to get the car back to my son.Īnother situation recently, again, about car insurance, arose. I sent in the full amount of what was owed on the entire loan. Chartway took their sweet time, in releasing the title to the car, and it was sent to the wrong address. Chartway informed me it was my responsibility to correct their mistake!Ĭhartway has a serious problem with communications between various departments. One hand doesn't know what the other hand is doing. No one communicates with other departments, which causes chaos with the customer. Read full review of Chartway Federal Credit UnionĬredit Union or bank? Chartway is starting to get ridiculous with their fees. It never fells, every month I have to call Chartway and have them reverse the bill pay fee. I ask the representative at the call center would this finally be taken care of so that I wont have to call next month. Long story short - she told me to speak to a supervisor if it happens again(she is looking at my account hx and notice how I do call every month). So I guess I will be calling again next month if I haven't finish closing out the account by then. Also I hope you don't go inside and speak with a teller at the branch office because, if you go in more than twice in a month you will have to pay that teller's salary for a long wait and a minute of their time! I would give more info about the bogus fees they have charge me but I don't want them to see this complaint and charge a "complaint fee" to my account. I did let the representative at the call center know I will be banking elsewhere but she didn't give a darn.
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